Privacy Policy luckyd777 —
Your Data, Our Responsibility

1 Introduction

Luckyd777 ("we", "Platform") deeply respects the privacy of every user. This Privacy Policy explains in detail the types of information we collect, how we use it, who it may be shared with, and the steps we take to protect it.

This document forms part of the contractual relationship between you and luckyd777, and should be read alongside our Terms and Conditions. In the event of any conflict between this Privacy Policy and other documents, this Privacy Policy shall prevail for all matters relating to privacy and personal data protection.

Luckyd777 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of personal data handling. If you have any concerns about how we manage your data, you have the right to contact us at any time.

2 Types of Data We Collect

Luckyd777 collects several categories of information depending on how you interact with our platform. We only collect data that is genuinely necessary to provide you with a quality service.

3 How We Collect Data

Luckyd777 collects your personal data through several channels:

• Direct registration: Information you provide when registering a new account, such as your name, email and phone number.
• Platform usage: Data automatically generated when you play, make a deposit, or use platform features.
• KYC verification: Documents you submit for identity verification and financial account purposes.
• Device and browser: Technical information such as IP address, browser type, operating system and language settings is automatically collected for platform security and optimisation.
• Communications with us: Records of conversations with the customer support team via live chat or email.
• Cookies and tracking technology: Session data and user preferences stored via your browser cookies.

4 Purpose of Data Use

The data we collect is used solely for legitimate and specific purposes. luckyd777 does not use your data for purposes unrelated to the provision of platform services.

• Account management: To create, verify, and manage your account on luckyd777.
• Transaction processing: To process deposits, withdrawals, and all financial transactions related to your account.
• Platform security: To detect and prevent fraud, unauthorised access, and activities that violate the Terms and Conditions.
• Legal compliance: To fulfil obligations under Malaysia's PDPA, KYC/AML (Anti-Money Laundering) requirements, and regulatory directives.
• Platform improvement: To analyse usage patterns for the purpose of improving the user experience.
• Service communications: To send important notifications relating to your account, security, and policy changes.
• Marketing (with consent): To send promotional information and special offers, only where you have given your consent.

5 Data Sharing with Third Parties

Luckyd777 does not sell or disclose your personal data to third parties for marketing purposes without your explicit consent. However, there are certain situations where data sharing is necessary and permitted:

• Payment providers: Data required to process financial transactions is shared with licensed and trusted payment processors.
• Game providers: Session data required to operate games is shared with game software providers working in partnership with luckyd777.
• Legal authorities: Data may be disclosed to government authorities or law enforcement when required by law or court order.
• Technical partners: Technical service providers such as cloud computing and cybersecurity firms that support platform operations, subject to strict confidentiality agreements.

All third parties we work with are required to comply with data protection standards equal to or higher than our own. luckyd777 is not responsible for the privacy practices of third parties that are outside our direct control.

6 Data Security Measures

We take the security of your data very seriously. luckyd777 implements multiple layers of technical and organizational protection to ensure your personal data remains secure at all times:

• 256-bit SSL Encryption for all data transmission between your device and our servers.
• Encrypted data storage — all sensitive data is stored in encrypted format on secure servers.
• Strict access controls — only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security audits by independent third parties to ensure our systems remain up to date and secure.
• 24/7 Monitoring on systems to detect any suspicious activity or unauthorised access attempts.
• Biometric login available through the luckyd777 mobile app as an additional security layer for your account.

7 Data Retention Period

Luckyd777 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by law. In general:

• Active account data: Retained for the duration your account is active, plus the minimum retention period required by law.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for as long as the account is active and for at least five (5) years after account closure.
• Communication logs: Support chat records and emails are retained for two (2) years for reference and dispute resolution purposes.
• Technical data (logs): System and security logs are retained for ninety (90) days.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be identified as belonging to any specific individual.

8 Cookies and Tracking Technology

Luckyd777 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Essential cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
• Performance cookies: Collecting anonymous information about how you use the platform to help us improve it.
• Functional cookies: Remembering your preferences such as language and display settings for a more personalised experience.
• Marketing cookies: Used to display relevant content. You may decline these cookies without affecting the core functionality of the platform.

You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the luckyd777 platform.

9 Your Rights Regarding Personal Data

As a data subject, you have the following rights under Malaysia's PDPA and luckyd777's policy. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, contact the luckyd777 support team via live chat or our official email. We will process your request within the timeframe set by Malaysia's PDPA.

10 Children's Data

Luckyd777 services are exclusively for individuals aged 18 and above. luckyd777 does not knowingly collect any personal information from minors under the age of 18.

If we discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered an account on luckyd777, please contact us immediately so we can take appropriate action.

11 Amendments to This Privacy Policy

Luckyd777 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or technological developments. The "Last updated" date at the top of this page indicates when this Privacy Policy was last revised.

For significant changes, we will notify you via your registered email or through a prominent notice on the luckyd777 platform before the changes take effect. Your continued use of the platform after notification constitutes your acceptance of the updated Privacy Policy.

12 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal data, luckyd777's dedicated privacy team is ready to assist you.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the luckyd777 platform.
• Privacy Email: [email protected] — include "Privacy Inquiry" in your email subject line.

We will respond to all privacy-related inquiries within three (3) business days. For more complex requests such as data access rights or deletion, the process may take up to thirty (30) days in accordance with Malaysia's PDPA provisions.